Yes, but there are some restrictions. Customer is allowed to withdraw is the deal is still open, and before customer get their deal. If customer had used their code, then the return and refund can only be handled by the vendor directly. Once customer withdraws from the deal, you payment will be credited back to your GroupBuyHub account. You can use your GroupBuyHub account balance for future deals or asking to withdraw to your bank account.

There is no cost to become a vendor and there is no cost to post a deal. We will charge fees if we are helping the vendor to collect deposits. The fees will be discussed and agreed before vendor and channel manager forehand. We have really flexible fee structures to ensure the minimum cost to post deals.